Here is a clean, website-ready Return & Refund Policy for Kevees Pharmaceuticals that you can directly publish:
Return & Refund Policy
Kevees Pharmaceuticals
Effective Date: June 24, 2026
Kevees Pharmaceuticals (“we”, “our”, or “us”) is committed to ensuring customer satisfaction while maintaining strict compliance with pharmaceutical safety standards. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted.
1. General Policy
Due to the nature of pharmaceutical and healthcare-related products, most products are non-returnable and non-refundable once sold or delivered, unless there is a valid issue as described below.
This policy is in place to ensure product safety, quality control, and regulatory compliance.
2. Eligible Return Cases
Returns or replacements may be accepted only under the following conditions:
- Product received is damaged or defective
- Incorrect product delivered (not matching order details)
- Product is expired at the time of delivery
- Package was tampered with during transit
3. Conditions for Return Approval
To qualify for a return or replacement:
- The request must be made within 48 hours of delivery
- The product must be unused and in original packaging (if applicable)
- Proof of purchase (invoice/order ID) must be provided
- Clear photos of the product and packaging may be required
4. Non-Returnable Items
We do not accept returns for:
- Opened or used pharmaceutical products
- Products damaged due to customer mishandling
- Products purchased under clearance or special discount offers (unless defective)
- Products returned without prior approval
5. Refund Policy
Refunds will only be issued if:
- A return is approved and verified
- Replacement is not possible
Once approved:
- Refunds will be processed to the original payment method
- Processing time may take 7–14 business days, depending on your bank/payment provider
6. Replacement Policy
Where possible, we prefer to offer a replacement instead of a refund for:
- Damaged products
- Wrong items delivered
- Defective goods
Replacement will be shipped after verification of the issue.
7. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled
To request cancellation, please contact us immediately.
8. Shipping Charges
- Shipping charges (if any) are generally non-refundable
- In case of wrong or defective product delivery, return shipping costs will be borne by us
9. Important Note (Pharmaceutical Compliance)
Kevees Pharmaceuticals follows strict quality and safety standards. All returns are handled carefully to ensure compliance with applicable pharmaceutical regulations and product safety guidelines.
10. Contact Us
For return, refund, or cancellation requests, please contact:
Kevees Pharmaceuticals
Email: kevees@keveespharma.net
Phone: 9142060400
Address:Kevees Pharmaceuticals Mezhathur , Thrithala , Kerala , India
If you want, I can also create:
- Terms & Conditions page
- Shipping Policy
- or a full legal policy bundle for your pharma website (India-compliant)